Customer perception is the measure of performance, and customer expectation is the specification.
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The cleaning process is composed of many things. Management onsite, management offsite, motivated employees, equipment and supplies, processes and procedures, communication, follow-up with the customer, logistics; all contribute to a successful and lasting relationship between customer and contractor.
After fifteen years, we believe that we are doing these things right! Our cleaning process has been developed using years of on the job experience, research and by drawing on cleaning industry resources, and publications resulting in our own "Cleaning Management TM" and "MediClean TM" systems.
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The cleaning specifications will be followed as a general guideline to cleaning your facility. Specifications are used to develop our forecasted budget for your account, and then used to develop our quoted price to you. We will supply your company with an annual estimated costing report at the beginning of each year.
All of our bids are full disclosure meaning we will show you our total annual operating costs and net profit for your account. We feel that it is important for you to know how many hours our employees should be working at your property each day, month and year.
Even with all of these guidelines and procedures we know that customer perception is the measure of performance, and customer expectation is the specification.
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© 2012 BMC Building Services, Inc. All rights reserved
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